A bakery refused to sell bread to a 94-year-old woman because she wanted to use cash.
Edna Dalchin does not have a bank card and was told to put her items back as Nottinghamshire’s Birds bakery could not take her money.
The elderly lady said she was shocked and embarrassed but the company told Nottinghamshire Live that one of the agreements of them reopening was that they would not accept as it is “dirty”.
But Edna, who lived through the Second World War and worked in a hosiery, prefers to pay “the old fashioned way”.
In fact, she has never even owned a bank card.
Edna, of Basford in Nottingham and who was attempting to buy bread from the bakery in the market town of Bulwell, said: “I went into Birds because I wanted a loaf of bread and some potted meat. She said to me ‘have you got a card?’
I did not know what she was on about. I said ‘Oh I have never used a card in my life. I always pay the old fashioned way, which is how I was brought up.
“I felt like I was being treated like a small child and being talked down too.
None of the other shops have ever refused my money.
“There is a virus, I understand that, but a lot of elderly people do not use cards and are not into that technology.”
A manager at a Birds branch said they are not accepting cash for hygiene reasons and they want to minimise any risk to staff and customers.
Lisa Clarke, manager of Birds in Arnold, said: “One of the arrangements is we could open if it is card only and because cash is dirty.
“With the coronavirus and pandemic they want to minimise the risk to ourselves and customers.”
She said around eight elderly people had been stopped since the store reopened in April but most elderly people were now using cards in their store.
“If they have not got a card unfortunately we can’t give them the goods. Whether it will change in the future as guidelines change,” she added.
Edna said she has used cash for all her shops during the coronavirus pandemic at stores including at Tesco and Morrisons.
And she is not the only pensioner who has been refused essential items at a Birds store unless she pays on card.
Grandma Glynis Kirk, 86, of Basford, was also told she could not buy some pork pies without paying on her card.
She has described the situation as “disgusting” as she only uses her card for her big shop at Morrisons and not for small purchases.
Edna said she usually gets her money from the Post Office each week, which allows her to pay for her essentials including food.
Glynis, who is good friends with Edna, added: “I went into Arnold last Wednesday and went into Birds for a couple of pork pies. It was £2.50. I was told ‘you have to use your card.’
“The only time I use it is with my big shops in Morrisons to last me all week. I have never known a shop to ask for your card.
“Edna is an elderly lady and to treat her like that is just disgusting. She had to leave it and come out of the shop.”
Her granddaughter Michelle Kirk, 39, of Long Eaton, added: “Elderly people are going to struggle unless someone gets it for them.
“Cash is a legal tender. I understand that card is preferred but if that method is not available you should be able to take cash.
“I feel they need to revert this stupid policy.
“Most of Birds customers will be over the age of 60 I should imagine. It is humiliating having to put stuff back. It’s like you can’t afford it.”